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Frequently Asked Questions
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Monday through Friday.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on a weight coefficient for each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items is free.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via FedEx.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges will apply. Items will be shipped by FedEx per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a replacement or refund for any quality issues after the item has been returned to us. We will provide a replacement for any orders damaged in shipping. We do not provide a refund based on customer preference. For instructions leading to a refund or replacement, please contact mruthie19@gmail.com. A 15% restocking fee is applied to any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact mruthie19@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days in normal times. Due to the current pandemic, the wait may be longer.
HOW DO I RETURN MY PACKAGE?
For directions regarding a refund or replacement please email mruthie19@gmail.com
WHO TO CONTACT?
You can reach out at any time via mruthie19@gmail.com
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is to register your email with us.
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